Refunds & Cancellations
Customer care is extremely important to us. Our team will try to assist you where possible if you have any problems with your order. You can contact our team by calling the telephone number shown on the Website or by selecting the Help & Contact Us button.
If your order is taking longer than expected or you have any other problems with your order, you can contact out team and one of our advisors will attempt to contact the Cake Shop in order to follow up on your query.
If you wish to change or cancel your order after it has been submitted and payment has been authorised, you may contact our team and they will attempt to contact the Cake Shop in order to communicate your request. However, there is no guarantee that we will be able to reach the Cake Shop or that the Cake Shop will agree to your request as they may have already started processing your order.
In the event that you are dissatisfied with the quality of any products or the service provided by a Cake Shop, please consider providing feedback by emailing us on the address shown on the Website.
If you are dissatisfied with the quality of any product or the service provided by a Cake Shop and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Cake Shop directly to lodge your complaint and, where appropriate, follow the Cake Shop’s own complaint procedures. If you are unable to contact the Cake Shop, or the Cake Shop refuses to deal with your complaint, you can contact our team as described above within 48 hours of placing your order and one of our advisors will attempt to contact the Cake Shop in order to request compensation on your behalf. Please note, however, that the legal contract for the supply and purchase of products is between you and the Restaurant that you place your order with. We have no control over Cake Shops and the quality of the products or service that they provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Cake Shop.